You can reach our support team by emailing support@basecom.co or by using the live chat feature on our website. We are available to assist you during business hours, Monday to Friday.
What is the response time for support inquiries?
Our average response time for support inquiries is typically within 24 hours. However, please note that response times may vary depending on the complexity of the issue.
Can your support team help with training?
Yes, our support team is here to guide you providing training resources. We can assist you in setting up your account, configuring features, and ensuring a smooth transition.
Is there a minimum contract period?
No, there is no minimum contract period. You can subscribe to our SaaS product on a monthly or annual basis, and you have the flexibility to cancel or upgrade your subscription at any time.
What payment methods do you accept?
We accept payments through major credit cards (Visa, Mastercard, American Express) and online payment platforms such as PayPal. Our payment process is secure and encrypted.
Can I access my data to cancel my subscription?
Yes, even if you cancel your subscription, we provide a grace period during which you can still access and export your data. We recommend exporting your data before canceling.
Can I access your product on mobile devices?
Yes, our SaaS product is designed to be mobile-responsive, allowing you to access and use it on various mobile devices such as smartphones and tablets.
Does it offer multi-language support?
Yes, our SaaS product supports multiple languages. You can switch the language preference in your account settings to access the product in your preferred language.
Can I upgrade or downgrade my subscription plan?
Absolutely! You can easily upgrade or downgrade your subscription plan to better suit your changing needs. Simply contact our support team, and they will assist you with the necessary changes.
Is there a free trial available?
Yes, we offer a free trial period for our SaaS product. You can sign up for the trial on our website and explore the features and functionality of our product before making a purchasing decision.
Can I export my data from your SaaS product?
Yes, you can export your data from our SaaS product. We provide data export functionality that allows you to download your data in commonly used formats.
Are there any setup or implementation fees?
No, we do not charge any setup or implementation fees for our SaaS product. Once you sign up for a subscription, you can begin using the product immediately without any additional charges.
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